Contact: acrmsupport@gmail.com. We answer within two business days.
My score dropped overnight. Is something wrong? Scores move with light, time of day and sleep. GlowSkin compares like with like, but a single check-in is noisy. Look at the trend in Progress, and use the lighting note under a score when the photo was dark or uneven.
How do I take a consistent photo? Face a window in daylight, no overhead light, no flash, no makeup, arm's length, straight on. Turn on the ghost overlay in the camera to match yesterday's framing.
Where are my photos stored? On your phone, inside the app. A photo is sent to our service only while it is being scored and is not kept there. Turn on cloud backup in Settings if you want a copy tied to your account.
How do I export or delete my data? Settings › Account › Export my data gives you a file with everything except the photo bytes. Settings › Account › Delete account removes everything, including your account. It cannot be undone.
How do I cancel GlowSkin Premium? Subscriptions are managed by Apple: Settings app › your name › Subscriptions. Cancelling keeps Premium until the end of the paid period.
I forgot my password. Tap "Forgot password?" on the sign-in screen. Open the email link on your phone; it brings you back to GlowSkin to set a new one.
Is this medical advice? No. GlowSkin gives general skincare guidance from your photos. See a dermatologist for anything painful, spreading, bleeding or lasting more than a few weeks.